At Botterill Henry & Sons, customer satisfaction is our priority. We take pride in offering premium cigars, fine whiskey, smoking pipes, tobacco, and luxury accessories. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, products must:
Be unused and in their original condition.
Include all original packaging, labels, and accessories.
Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted. ( Buy Premium cigars )
Non-Returnable Items
For health, safety, and legal reasons, the following items cannot be returned once opened or used:
Opened cigars
Opened tobacco products
Opened whiskey or other alcoholic beverages
Consumable products with broken seals
Personalized or custom-made items
Clearance or final sale items
Gift cards
If a product arrives damaged or incorrect, please contact us immediately so we can resolve the issue. ( Buy Premium cigars )
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives:
Damaged
Defective
Missing items
Incorrect
Contact us within 48 hours of delivery with:
Your order number
Clear photographs of the product and packaging
A brief description of the issue
Our customer support team will review your claim and provide a suitable resolution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace items only if they are:
Damaged during shipping
Defective
Incorrectly supplied
If you require an exchange, please contact our customer service team before returning the item.
Return Shipping
Customers are responsible for return shipping costs unless:
We shipped the wrong item.
The product arrived damaged or defective.
The return results from our error.
We recommend using a tracked shipping service for all returns, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and must instead follow our return process if eligible.
Age-Restricted Products
Botterill Henry & Sons sells products intended only for customers who are of the legal smoking and drinking age in their jurisdiction.
Returns or refunds will not be issued if an order cannot be delivered due to the purchaser failing to meet legal age verification requirements.
International Orders
International customers are responsible for complying with the import laws and regulations of their destination country.
We are not responsible for delays, customs inspections, duties, taxes, or import restrictions imposed by local authorities.
If an international shipment is refused, abandoned, or returned due to customs regulations or unpaid import charges, shipping costs may not be refunded.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. ( Buy Premium cigars )
Botterill Henry & Sons
Customer Support: info@botterillhenryandsons.co.uk Phone: +447529410633 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
